RETURNS AND EXCHANGES

KALARÔ Turn-Key Returns 

We love and care about what we have made at KALARÔ! We think you'll enjoy it as well, but, we understand that sometimes expectations may vary.

KALARÔ return policy 

If for any reason you are unsatisfied, KALARÔ will happily accept returns on most gear that is in its original packaging and condition within 30-days for a full refund of the purchased price.

If there is an issue with your order, please see feel free to contact us at hello@kalarogear.com.

*Important to note: Original shipping costs, import/duty, and customs fees are non-refundable. All items must be returned in their original packaging along with any additional components ( i.e. microfiber bag, box, quick-release hook) in order to be eligible for a refund.

How to return orders
To make your return request, you will need your transaction/order number and the zip/postal code from your shipping address, which can be found on your order confirmation email or packing slip. All returns must include a copy of the packing slip in the shipment to ensure the return is properly received once it is delivered. If you are unable to locate your invoice or the order number, please reach out to us directly at hello@kalarogear.com with the email address you placed the order under and we’ll be happy to fulfill your request. To begin your return request, click here.

Note: Due to current circumstances around COVID-19, more care is being taken by shipping carriers and return deliveries are taking longer than usual to arrive at our office. Trends show that returns are being processed within 10 business days after the shipping status shows delivered to our office. If you have not heard from us within 10 business days after your package is delivered, please contact us directly at hello@kalarogear.com.

We make it our highest priority to ensure the health and safety of our valued customers.

More KALARÔ FAQs:

How long does it take to process a return? 

Once you have completed your return request you will be sent a prepaid label via e-mail for you to send back your items. Returns typically arrive within 10 business days at our office. Once delivered, returns are processed within 7-10 business days after the KALARÔ gear item has been received. 

What if I purchased KALARÔ from a stockist or third party seller? 

We're not able to process any refunds for purchases made through third-party resellers. However, you are eligible for any warranty claims on Moment products directly through us. 

Exchanges 

Since KALARÔ is an e-commerce shop, we have an a-typical exchange policy. If you would like to exchange your KALARÔ product in its original condition, please follow the return directions above and place a new order for your desired item(s).

Please do this at your earliest convenience by placing an order now so it ships as soon as possible, or you can wait until your refund is processed.